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Frequently asked questions about leak detection

  • Water leaks
  • Swimming pools
  • Report within 48 h
  • Insurance
  • Mauritius and Rodrigues
Describe my leak

Spotting a leak

How can I tell if I have a water leak?

Warning signs include a water bill that rises for no reason, damp patches, mould, blistering paint, loose tiles, irregular water pressure or a pool level that drops abnormally. A simple test: turn off every tap and appliance, read the water meter, then read it again a little later without using any water. If it has moved, water is escaping somewhere.

Can a leak stay hidden?

Yes. A leak on a pipe inside a wall, under tiles, under a slab or on an underground network can stay hidden for months while water keeps escaping and damaging the building.

What should I do before the visit?

If water is visibly running, turn off the main water supply. Note when the problem started, whether it is getting worse and whether it stops when the water is turned off: this helps prepare the investigation. You can send these details through the Describe my leak form.

Our method

What is non-destructive leak detection?

It locates the source of a leak without breaking walls, floors or finishes to search for it. The exact spot is identified first, so the repair can be targeted.

Which techniques do you use?

Depending on the situation: tracer gas, electro-acoustic listening, acoustic correlation, infrared thermography, camera inspection, fluorescein dye testing, water filling and tightness tests, ground-penetrating radar and electromagnetic locating. Each method is chosen according to the network layout and the damage observed.

Does non-destructive detection avoid all works?

No. It locates the leak before any work starts, to limit openings and avoid breaking in the wrong place. A repair is still needed, and the conclusions depend on the access and tests possible on site.

Swimming pools

My pool level is dropping: leak or evaporation?

A drop can come from evaporation, especially in hot and windy weather, or from a leak. A large or steady drop, or one that comes with high water use or ground settling around the pool, calls for an assessment. See our pool leak detection page.

Do you need to drain the pool to find the leak?

We work without draining: technicians trained in professional diving inspect the pool while it is full. Checks cover the main drain, skimmers, return inlets, liner, pipework and plant room.

Report and insurance

What does the report contain?

Every intervention leads to a technical report within 48 hours. It covers the location of the leak, an analysis of the damage observed, findings with visual evidence and repair recommendations.

Can the report be used for my insurance claim?

The report is designed to be usable in an insurance, technical, expert or legal context. On its own it is not a compensation decision or a guarantee of cover: that depends on your policy and your insurer. See our leak investigation for insurance page.

Can you inspect a property before I buy it?

Yes. The pre-purchase technical audit looks for hidden defects: infiltration, concealed leaks, damp, underground networks, pools. The report within 48 hours helps you secure the purchase or negotiate. See pre-purchase property audit.

Practical details

Where do you work?

Across Mauritius and in Rodrigues: houses, villas, apartments, buildings and condominiums, hotels, golf courses and irrigation networks, swimming pools, flat roofs and terraces, underground networks, businesses and public facilities.

How much does leak detection cost?

The price depends on the property, the installation and the techniques required. Describe your situation in the form: our team will confirm feasibility, the scope of the intervention and the quote after reviewing the information you send.

How do I book an appointment?

Call +230 5792 8639, Monday to Saturday from 8 am to 7 pm, or use the Describe my leak form. Emails are handled 7 days a week and appointments are arranged the same day.

Who is Water Leak Expert?

Water Leak Expert is the leak detection company of Water Leak Group, based in Grand Baie. It draws on the French expertise of SOS Fuite d'Eau, which has carried out more than 30,000 leak investigations since 2009.

Can't find your question?

Describe your situation: our team will reply and suggest the right intervention. Calls Monday to Saturday, 8 am to 7 pm, on +230 5792 8639.

Describe my leak